Pagero experienced a minor incident on February 16, 2026 affecting Pagero Online, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2026, 08:28 AM UTC
We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET. This is resulting in documents currently taking a long time to be processed and delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Feb 16, 2026, 09:40 AM UTC
We have identified and resolved the cause of the issue. We’re still working on processing a large queue of documents currently in processing and as such there are still delays for documents being delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Feb 16, 2026, 12:07 PM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team