Is Pagero down?

Dear Customers, We are currently experiencing a major disruption affecting our customer support systems. As a result, our support teams are currently unable to access customer cases or process inquiries received through Chat and Email. We are working closely with our provider to investigate the issue and restore service as quickly as possible. During this time, customers may experience significant delays in responses and updates to existing inquiries. For urgent matters requiring immediate assistance, we recommend contacting our support team by phone. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.

The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved. The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence. We apologise for any inconvenience this might have caused.

We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible. Customers may experience occasional disruptions or degraded performance during this time. We apologize for any inconvenience and will post new updates as soon as we learn anything more.

We are still experiencing intermittent issues that may impact various services in Pagero Online. Our teams continue to investigate the root cause and are working to restore full stability as quickly as possible. Customers may continue to experience occasional disruptions or degraded performance during this time. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Our technical team has implemented corrective measures, and services are currently operating normally. We will continue to monitor the situation closely to ensure continued stability and will provide a further update once the incident is fully resolved. Thank you for your patience and understanding.

We have continued to monitor the situation, and all services are operating normally. As stability has been confirmed, this incident is now considered resolved. Thank you for your patience and understanding.

We are currently experiencing downtime with our integration platform, affecting nearly all incoming and outgoing files to and from TMS.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating intermittent service disruptions affecting Pagero Online France. Customers may experience slow response times, timeout errors, or intermittent failures when accessing administrative functions. Our technical teams are actively investigating the issue. We apologize for the inconvenience and will share additional updates as soon as we have more information. If you have any questions, please contact our Support team

The affected services have recovered and are operating normally. We identified and mitigated an issue impacting internal service communications, which caused intermittent errors and slow response times for some users. We are continuing to monitor the environment to ensure stability. If you have any questions, please contact our Support team

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team

Due to a system update, some attachments that are not normally included may have been sent between 10:10 and 12:30. These attachments may appear as though they are regular documents in an incorrect format, or they may show as attachments with incorrect file naming conventions according to your setup. Please disregard any files that you were not expecting to receive. If you would like us to resend the files so that only the relevant documents are delivered, please feel free to contact us and we will be happy to assist.

Our advanced technical team has investigated the issue and successfully reprocessed all affected documents. The relevant files have now been processed correctly in accordance with your configured format and file-naming conventions. Please disregard any unexpected or incorrectly formatted files received during the affected period. If you have any questions or would like us to resend specific documents, please contact us at Support.