Orum had 48 outages in the last 2 years totaling 51h 13m of downtime — averaging 2 incidents per month.
There were 48 Orum outages since May 2, 2025 totaling 51h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Investigating - We are actively investigating reports of intermittent lag and connectivity challenges when users attempt to dial or dial in. Engineering is engaged and exploring the root cause. We will provide updates here as soon as more information is available.
Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)
A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity.
System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption.
We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating
Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation
A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence
The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience.
Investigating - We are actively investigating reports of intermittent laggy behavior within the Orum platform. Our engineering team is currently researching the root cause of this unexpected symptom to restore optimal performance.
Identified - We have identified the cause of the behavior and are implementing a fix. Engineering expects the mitigation measure to be live in approximately 30 minutes.
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. We are seeing modest improvements in platform responsiveness and will continue to review metrics closely as they return to normal levels.
Resolved - System metrics have returned to normal. You may resume activity. We will continue to stay engaged and look for further platform optimizations.
Our engineering team is aware of an increase in session start timeout errors and currently investigating. We've identified the root cause and are working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been released and engineering is monitoring for any further issues.
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Affected users may now click "start session" to resume normal dialing activity on the Orum platform.
This incident has been resolved.
We are currently investigating an issue where users cannot dial in.
We are still in the process of investigating what the root cause of this issue is. Currently we're still seeing the same symptoms of users not being able to dial in.
We have found the issue causing the problem and have implemented a fix. We're currently seeing users able to dial back in and make calls
Marking this incident as resolved, all metrics are stable.
Our system maintenance has been completed and there are 2 notable behaviors that are team is working quickly to address - inability to dial into a session & list loading challenges
Testing status page integration - nothing to see here
We are investigating reports of SalesLoft users not being able to load lists on the dialer page
Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token.
Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution.
Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in.
Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime.
We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.
Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected.
Investigating an issue with Outreach API errors
Identified - This appears to be related to intermittent errors returned by the Outreach API.
The errors seem to be coming from challenges on the Outreach side. We are closely monitoring their API's performance and have escalated this concern to the Outreach technical team.
The errors previously identified from the Outreach API side have subsided and the integration is once again performing as expected. You may resume normal activity.
Investigating - We are actively investigating reports of errors when users attempt to join Salesroom rooms within Orum. We will provide more information as soon as it becomes available.
We have identified the cause of the behavior and are implementing a fix. This is related to a 3rd party API interaction. We are working toward a resolution and will provide further updates as they become available.
We have identified the cause of the behavior and are currently validating the path forward to address the challenge. We will continue to provide additional updates as research continues.
A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics.
The challenge has been resolved and users are able to join Salesfloor rooms as expected.
We are actively investigating reports of users being unable to place dials within the Orum platform. Our team is working to identify the cause of this behavior and we will provide an update shortly.
We have identified the cause of the behavior and are implementing a fix. We are currently deploying the solution and expect dialing services to be restored shortly.
System metrics have returned to normal. The fix has been deployed and we have verified that dialing is functioning as expected.
Investigating - We are actively investigating reports of challenges with the Outreach integration. We are currently working with Outreach's technical team to research the root cause of this behavior. Further updates will be provided as soon as more information is available.
We are actively investigating reports of connectivity challenges between Orum and Outreach. Our team is working with Outreach to identify the root cause of these API errors. We will provide further updates within an hour or as we learn more
Outreach support is continuing to review the reported API connectivity symptoms. Our engineering team is in active contact with their technical department. We will provide another update within an hour or as soon as we receive more information from their team.
Outreach has identified the issue and deployed a fix to address the API errors. We are currently working to ensure all Orum services resume normal operation and will provide an update once we move into the monitoring phase.
Outreach has confirmed their hotfix is live, and we are seeing metrics return to expected levels. We will continue to observe the platform to ensure a full recovery.
Our active monitoring has concluded. The Outreach API error behavior has been fully resolved and all Orum integration services are operating as expected.
Investigating - We are currently investigating reports of a challenge affecting dialing functionality. Users may experience symptoms where calls fail to connect after a single ring. Our engineering team is currently working to identify the root cause of this behavior.
The issue has been identified and a fix has been implemented. We are monitoring the system to ensure the full recovery of the service
Confirming this incident is now resolved! We apologize for the inconvenience!
We are currently investigating reports of an interruption to dialing services within Orum. Our engineering team is actively researching the root cause of this unexpected behavior with the highest priority to restore full performance. We understand that dialing uptime is critical to your revenue goals and we sincerely apologize for this interruption to your workflow. We will provide another update as soon as more information is available.
A fix has been implemented and we are monitoring system performance to ensure stability. We expect that you can now resume activity within Orum. To ensure your local connection is fully synced with these network changes, you may need to navigate to Personal Settings > System and select Reset Dialing Sessions. We know how important a reliable dialer is to your day and we appreciate your patience while we worked to restore this service. We apologize once again for the disruption.
We are continuing to monitor the system and no abnormalities have been observed. Thank you
This incident has been resolved.
We are currently investigating reports of a specific behavior affecting HubSpot integrated users where call lists are being capped at 200 prospects within Orum. We understand how critical full list access is to your team's outreach and revenue goals, and our engineering team is treating this investigation with the highest priority. We apologize for this interruption to your workflow.
We have identified that recent changes to HubSpot’s integration protocols have introduced a 200-prospect limit per list. We are currently working with HubSpot to address this and explore ways to increase this capacity for your team. We apologize for this inconvenience.
Investigating - We are actively investigating reports of users being unable to start, end, or restart sessions within Orum. Our engineering team is currently researching the cause of this behavior to restore full functionality. We will provide further updates as soon as more information is available.
We have identified the cause of the behavior affecting dialing and sessions within Orum and are currently implementing a fix. We expect this mitigation to be fully live by 10:45 AM PT. To restore your session, please perform a hard refresh of your browser. If the behavior persists, please navigate to Personal Settings (top right) > System and click Reset your dialing sessions. We sincerely apologize for this interruption and appreciate your patience as we finalize this resolution.
A fix has been implemented and we are monitoring system performance to ensure stability. We expect the Orum platform to be operating as usual at this time. To ensure your session is fully restored, please perform a hard refresh of your browser. If you continue to see any unexpected behavior, please take the following steps to reset your session: Navigate to Personal Settings in the top right of Orum. Select System. Click Reset your dialing sessions. We appreciate your patience as we work to resolve this challenge.
Monitoring - Our engineering team is continuing to actively monitor the system. We are seeing signs of continued expected operation across the Orum platform. We will provide a final update once we are confident that system stability is fully maintained.
We recently observed a brief, localized disruption which was addressed by automated mitigation measures. Orum system metrics have returned to expected levels. If you are experiencing stalled dialing sessions, please perform a hard refresh or use the "Reset your dialing sessions" tool within Personal Settings > System.
System metrics continue to operate at their normal levels and the Orum platform is performing as expected. If any users continue to experience challenges, end and restart your dialing session or utilize the "Reset your dialing sessions" tool within Personal settings > System. We apologize for today's disruptions are are working to fortify the system against such events in the future. Thank you for your patience and understanding
Investigating: We are actively investigating reports of challenges with dialing and starting sessions. Our engineering team is currently researching the root cause of this behavior and we will provide an update as soon as more information is available.
Monitoring: We have identified the cause of the behavior and are implementing a fix. Users who were unable to dial or start sessions should refresh their browser and attempt to start a new session now. We are continuing to monitor the situation closely to ensure full stability.
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who are still experiencing stuck sessions may resolve the behavior by navigating to Personal Settings (top right) > System and selecting Reset your dialing sessions. We will provide a final update once the incident is fully resolved.
System metrics have returned to normal and the Orum platform is fully stable. You may now resume normal dialing activity. If you continue to experience any residual symptoms, please navigate to Personal Settings > System and click Reset your dialing sessions. If the behavior persists after a reset, simply reply to this message and we will be more than happy to assist further. Thank you for your patience while we worked to resolve this; we know how important a reliable dialer is to your day.
We are currently investigating reports of the dialer not working as expected.
Investigating - We are actively investigating reports of widespread connectivity challenges with the dialer. Our engineering team is currently researching to identify the root cause. We will provide further updates as the investigation progresses.
Identified - We have identified the cause of the behavior resulting in "The list is currently dialing" messages for users. We are currently implementing a fix across the platform to resolve this symptom and restore normal operation.
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who were previously experiencing the "The list is currently dialing" symptom should refresh their Orum webpage and start a new dialing session to resume normal activity.
Monitoring - System metrics have returned to normal values and we are monitoring to ensure continued stability. Users should be able to resume normal activity. If you have not already done so, please refresh your Orum webpage and start a new dialing session.
A fix has been implemented and all system metrics have returned to normal levels. We understand how critical a reliable dialer is to your day and your revenue goals and we deeply apologize for the disruption. We sincerely appreciate your patience while our team worked to resolve this behavior. If you continue to experience any residual symptoms, please reach out to our support team and we will be more than happy to assist further.
Investigating - We are actively investigating reports of inbound call notifications not displaying outside of the Salesfloor tab. While audio alerts remain functional, the visual answer modal is currently limited to the Salesfloor view. Engineering is working to identify the root cause of this behavior. Users are encouraged to listen for audio alerts and navigate to the Salesfloor tab to accept calls. We will provide further updates as more information becomes available.
Identified - We have identified the cause of the behavior. Engineering is currently developing a hotfix and we will provide a timeline for the deployment as soon as it is confirmed. In the interim, please use the Salesfloor tab to view and answer incoming call modals when you hear the audio alert. Thank you
Identified - We have identified the cause of the behavior and are implementing a fix. This hotfix will address inbound call notifications being limited to the Salesfloor tab, as well as reports of Salesfloor controls not appearing on the Dialer page. We expect to deploy this fix at approximately 2:30 PM PT today. Users may continue to use the Salesfloor tab workaround until the deployment is complete.
Upon deployment of the initial fix, we identified that the behavior persists for some users. Engineering is currently reworking the hotfix to ensure all inbound call notifications and Salesfloor controls function correctly across the application. We will provide an updated timeline as soon as it is available, we apologize for the delay.
We have identified a further correction required and are preparing a new hotfix. We expect this second update to be live at approximately 3:50 PM PT today. We apologize for the continued delay.
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Testing confirms that inbound call notifications are now displaying correctly across all pages and Salesfloor controls are visible on the Dialer page. Users are encouraged to refresh their browser to ensure the fix is active in their current session. We will continue to monitor the environment before declaring a full resolution.
Resolved - The hotfix has been successfully verified, and inbound call notifications and Salesfloor controls are functioning correctly across the application. Users who are still experiencing challenges should refresh their browser to ensure the latest update is active. We apologize for the disruption
Status: Identified Update: We have identified the cause of the non-responsiveness affecting Analytics page headers (List Performance, Objections, etc.). While the rest of the Analytics suite remains functional, we are implementing a fix to restore full navigation across all dashboard views.
A hotfix to address the page headers (List Performance, Objections, etc.) is being written. We will continue to provide updates. The main analytics landing page (rep performance) remains operable & unaffected.
Status: Resolved Update: This incident has been resolved. As of 7:21 AM PT, the Analytics page headers are fully responsive and all dashboard functionality has returned to normal. You may need to refresh the page to see the changes come through. We apologize for this brief glitch. Thank you
Status: Identified Update: We have identified the cause of the dialing latency and are currently implementing a fix. Users experiencing these symptoms should end their current session and dial back in to restore functionality. We are continuing to work toward full resolution.
Status: Monitoring Update: A fix has been implemented and we are monitoring system performance to ensure stability. Engineering has confirmed that users who end their current session and dial back in will see a return to normal behavior. We will provide a final update once we verify the system is fully stabilized.
Status: Resolved Update: System metrics have returned to normal. The fix is confirmed, and all services are operating as expected. You may resume activity. If you continue to experience any residual symptoms, please refresh your session by dialing out and back in.
At approximately 12:26p PT, we are noticing a backend process that is performing unexpectedly which is causing intermittent dialing activity. Our engineering team is all hands on deck investigating. Will provide an update within an hour or less. We apologize for this disruption.
The root cause of the challenge has been identified and the engineering team is making a change.
The changes have been applied and seeing system metrics return to their expected values. Please resume normal dialing activity when you are ready. We apologize once again for the disruption.
The challenge with Intermittent Dialing Disruption has been resolved. Thank you for your patience and we are sorry for the disruption.
Good day, at approximately 848a PT, our analytics page has been seen to be intermittently loading user queries. Our team is investigating.
As of 9:19a PT, analytics queries are now loading as expected. We will be monitoring to ensure continued operation.
We are continuing to monitor for any further issues.
The challenge with analytics reports loading has been resolved. Thank you for your patience!