Orum Outage History

We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.

The errors seem to be coming from challenges on the Outreach side. We are closely monitoring their API's performance and have escalated this concern to the Outreach technical team.

A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics.

We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so.

We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge. As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates. To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.

We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects

As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized.

We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality.

Orum is exhibiting expected behavior once users have logged out & back in. We will continue active monitoring for another hour. If you are an SFDC-integrated user and have not logged out / back in after 930a PT, we recommend doing so. If prompted with a Salesforce security warning, please click "Allow".

Outreach has confirmed their hotfix is live, and we are seeing metrics return to expected levels. We will continue to observe the platform to ensure a full recovery.

The issue has been identified and a fix has been implemented. We are monitoring the system to ensure the full recovery of the service

A fix has been implemented and we are monitoring system performance to ensure stability. We expect that you can now resume activity within Orum. To ensure your local connection is fully synced with these network changes, you may need to navigate to Personal Settings > System and select Reset Dialing Sessions. We know how important a reliable dialer is to your day and we appreciate your patience while we worked to restore this service. We apologize once again for the disruption.

We are continuing to monitor the system and no abnormalities have been observed. Thank you

A fix has been implemented and we are monitoring system performance to ensure stability. We expect the Orum platform to be operating as usual at this time. To ensure your session is fully restored, please perform a hard refresh of your browser. If you continue to see any unexpected behavior, please take the following steps to reset your session: Navigate to Personal Settings in the top right of Orum. Select System. Click Reset your dialing sessions. We appreciate your patience as we work to resolve this challenge.

Monitoring - Our engineering team is continuing to actively monitor the system. We are seeing signs of continued expected operation across the Orum platform. We will provide a final update once we are confident that system stability is fully maintained.

We recently observed a brief, localized disruption which was addressed by automated mitigation measures. Orum system metrics have returned to expected levels. If you are experiencing stalled dialing sessions, please perform a hard refresh or use the "Reset your dialing sessions" tool within Personal Settings > System.

Monitoring: We have identified the cause of the behavior and are implementing a fix. Users who were unable to dial or start sessions should refresh their browser and attempt to start a new session now. We are continuing to monitor the situation closely to ensure full stability.

Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who are still experiencing stuck sessions may resolve the behavior by navigating to Personal Settings (top right) > System and selecting Reset your dialing sessions. We will provide a final update once the incident is fully resolved.

Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who were previously experiencing the "The list is currently dialing" symptom should refresh their Orum webpage and start a new dialing session to resume normal activity.

Monitoring - System metrics have returned to normal values and we are monitoring to ensure continued stability. Users should be able to resume normal activity. If you have not already done so, please refresh your Orum webpage and start a new dialing session.

Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Testing confirms that inbound call notifications are now displaying correctly across all pages and Salesfloor controls are visible on the Dialer page. Users are encouraged to refresh their browser to ensure the fix is active in their current session. We will continue to monitor the environment before declaring a full resolution.