Challenge with starting session & unable to dial message

Update timeline

1. investigating Mar 03, 2026, 03:15 PM UTC

   Investigating: We are actively investigating reports of challenges with dialing and starting sessions. Our engineering team is currently researching the root cause of this behavior and we will provide an update as soon as more information is available.

2. monitoring Mar 03, 2026, 03:26 PM UTC

   Monitoring: We have identified the cause of the behavior and are implementing a fix. Users who were unable to dial or start sessions should refresh their browser and attempt to start a new session now. We are continuing to monitor the situation closely to ensure full stability.

3. monitoring Mar 03, 2026, 03:59 PM UTC

   Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who are still experiencing stuck sessions may resolve the behavior by navigating to Personal Settings (top right) > System and selecting Reset your dialing sessions. We will provide a final update once the incident is fully resolved.

4. resolved Mar 03, 2026, 05:04 PM UTC

   System metrics have returned to normal and the Orum platform is fully stable. You may now resume normal dialing activity. If you continue to experience any residual symptoms, please navigate to Personal Settings > System and click Reset your dialing sessions. If the behavior persists after a reset, simply reply to this message and we will be more than happy to assist further. Thank you for your patience while we worked to resolve this; we know how important a reliable dialer is to your day.