Orum incident

Intermittent Unable To Dial In

Major Resolved View vendor source →

Orum experienced a major incident on May 22, 2026 affecting Dialer, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 02:35 PM UTC
Resolved
May 22, 2026, 02:58 PM UTC
Duration
22m
Detected by Pingoru
May 22, 2026, 02:35 PM UTC

Affected components

Dialer

Update timeline

  1. investigating May 22, 2026, 02:35 PM UTC

    Our engineering team is aware of an increase in session start timeout errors and currently investigating. We've identified the root cause and are working on a fix.

  2. identified May 22, 2026, 02:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 22, 2026, 02:39 PM UTC

    A fix has been released and engineering is monitoring for any further issues.

  4. monitoring May 22, 2026, 02:46 PM UTC

    Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Affected users may now click "start session" to resume normal dialing activity on the Orum platform.

  5. resolved May 22, 2026, 02:58 PM UTC

    This incident has been resolved.