Unable to Dial error / unable to end session

Update timeline

1. investigating Mar 03, 2026, 06:29 PM UTC

   Investigating - We are actively investigating reports of users being unable to start, end, or restart sessions within Orum. Our engineering team is currently researching the cause of this behavior to restore full functionality. We will provide further updates as soon as more information is available.

2. identified Mar 03, 2026, 06:39 PM UTC

   We have identified the cause of the behavior affecting dialing and sessions within Orum and are currently implementing a fix. We expect this mitigation to be fully live by 10:45 AM PT. To restore your session, please perform a hard refresh of your browser. If the behavior persists, please navigate to Personal Settings (top right) > System and click Reset your dialing sessions. We sincerely apologize for this interruption and appreciate your patience as we finalize this resolution.

3. monitoring Mar 03, 2026, 06:45 PM UTC

   A fix has been implemented and we are monitoring system performance to ensure stability. We expect the Orum platform to be operating as usual at this time. To ensure your session is fully restored, please perform a hard refresh of your browser. If you continue to see any unexpected behavior, please take the following steps to reset your session: Navigate to Personal Settings in the top right of Orum. Select System. Click Reset your dialing sessions. We appreciate your patience as we work to resolve this challenge.

4. monitoring Mar 03, 2026, 08:29 PM UTC

   Monitoring - Our engineering team is continuing to actively monitor the system. We are seeing signs of continued expected operation across the Orum platform. We will provide a final update once we are confident that system stability is fully maintained.

5. monitoring Mar 03, 2026, 10:06 PM UTC

   We recently observed a brief, localized disruption which was addressed by automated mitigation measures. Orum system metrics have returned to expected levels. If you are experiencing stalled dialing sessions, please perform a hard refresh or use the "Reset your dialing sessions" tool within Personal Settings > System.

6. resolved Mar 03, 2026, 10:21 PM UTC

   System metrics continue to operate at their normal levels and the Orum platform is performing as expected. If any users continue to experience challenges, end and restart your dialing session or utilize the "Reset your dialing sessions" tool within Personal settings > System. We apologize for today's disruptions are are working to fortify the system against such events in the future. Thank you for your patience and understanding