Orum incident

Database Performance Challenge

Minor Ongoing View vendor source →

Orum is currently experiencing a minor incident affecting Dialer, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 10:04 PM UTC
Resolved
Ongoing
Duration
● 1h 22m
Detected by Pingoru
Jun 10, 2026, 10:04 PM UTC

Affected components

Dialer

Update timeline

  1. identified Jun 10, 2026, 10:04 PM UTC

    We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.