Resolved after 14 days 20 hours, affecting Dialer, on June 10, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Jun 10, 2026, 10:04 PM UTC
We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.
- monitoring Jun 11, 2026, 09:11 PM UTC
System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes.
- monitoring Jun 11, 2026, 09:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 25, 2026, 06:23 PM UTC
This incident has been resolved.
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