Is Orum down?

We are investigating reports of call failures across the user base

Investigating - We are actively investigating reports of calls disconnecting immediately upon dialing for users across Orum. Our engineering team is engaged with the highest priority to identify the underlying cause and restore standard dialing performance.

The issue stems from errors on our 3rd party telephony partner's side. The errors are subsiding and test calls are processing as per normal in Orum

we are monitoring system performance to ensure stability. The error stemmed from a third-party telephony provider, where symptoms have subsided. At this time, you can restart your dialing session and resume making calls in Orum. We apologize for the disruption.

As we continue to learn more from our 3rd party telephony provider, it seems the challenge may be transient as they continue to fully resolve from their end

Our third-party telephony provider is reporting continued signs of recovery across voice traffic, and are continuing to monitor their systems closely. Normal dialing activity can be resumed in Orum if you have not already done so. While this challenge continues to trend for the positive, it remains a possibility that intermittent interruptions can continue until our 3rd party telephony provider considers this issue fully resolved on their end.

This incident has been resolved. Our third-party telephony provider has deployed a permanent fix, and all Orum service metrics have fully returned to normal levels. You may resume normal activity

Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.

Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team.

Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability.

We are continuing to monitor for any further issues.

This has been resolved.

We are investigating the Orum dialer not working for users

The issue has been identified and a remediation measure is being applied

The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability

This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption

We are currently investigating an issue with Analytics. Details to follow

Identified - We have identified the cause of the behavior preventing analytics queries from loading within Orum as a third-party provider challenge. Our team is coordinating directly with the external vendor to implement a resolution. At this time, no workaround is available. Please monitor status.orum.com for real-time updates.

Monitoring - The third-party provider has initiated service restoration, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected.

This incident has been resolved

We are investigating reports of rep performance analytics not loading for some orgs

Our team has identified the core of the challenge and is applying a mitigation measure.

A fix has been implemented and we are monitoring system performance to ensure stability. Rep performance stats within Orum analytics have restored and are functioning as expected across all organizations.

This challenge has been resolved.