Orum experienced a critical incident on April 2, 2026 affecting Dialer, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer
Update timeline
- investigating Apr 02, 2026, 02:26 AM UTC
We are actively investigating reports of users being unable to place dials within the Orum platform. Our team is working to identify the cause of this behavior and we will provide an update shortly.
- identified Apr 02, 2026, 02:44 AM UTC
We have identified the cause of the behavior and are implementing a fix. We are currently deploying the solution and expect dialing services to be restored shortly.
- resolved Apr 02, 2026, 02:52 AM UTC
System metrics have returned to normal. The fix has been deployed and we have verified that dialing is functioning as expected.