Degraded performance with Outreach integrations

Update timeline

1. investigating Mar 31, 2026, 02:41 PM UTC

   Investigating - We are actively investigating reports of challenges with the Outreach integration. We are currently working with Outreach's technical team to research the root cause of this behavior. Further updates will be provided as soon as more information is available.

2. investigating Mar 31, 2026, 03:11 PM UTC

   We are actively investigating reports of connectivity challenges between Orum and Outreach. Our team is working with Outreach to identify the root cause of these API errors. We will provide further updates within an hour or as we learn more

3. investigating Mar 31, 2026, 04:11 PM UTC

   Outreach support is continuing to review the reported API connectivity symptoms. Our engineering team is in active contact with their technical department. We will provide another update within an hour or as soon as we receive more information from their team.

4. identified Mar 31, 2026, 04:39 PM UTC

   Outreach has identified the issue and deployed a fix to address the API errors. We are currently working to ensure all Orum services resume normal operation and will provide an update once we move into the monitoring phase.

5. monitoring Mar 31, 2026, 04:47 PM UTC

   Outreach has confirmed their hotfix is live, and we are seeing metrics return to expected levels. We will continue to observe the platform to ensure a full recovery.

6. resolved Mar 31, 2026, 05:35 PM UTC

   Our active monitoring has concluded. The Outreach API error behavior has been fully resolved and all Orum integration services are operating as expected.