Orum experienced a major incident on June 3, 2026 affecting Dialer, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 08:00 PM UTC
Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)
- monitoring Jun 03, 2026, 08:23 PM UTC
A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity.
- resolved Jun 03, 2026, 08:52 PM UTC
System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption.