Resolved after 1 hour 37 minutes, affecting Salesfloor, on April 4, 2026.
The challenge has been resolved and users are able to join Salesfloor rooms as expected.
Affected components
Update timeline
- investigating Apr 04, 2026, 08:26 PM UTC
Investigating - We are actively investigating reports of errors when users attempt to join Salesroom rooms within Orum. We will provide more information as soon as it becomes available.
- identified Apr 04, 2026, 08:29 PM UTC
We have identified the cause of the behavior and are implementing a fix. This is related to a 3rd party API interaction. We are working toward a resolution and will provide further updates as they become available.
- identified Apr 04, 2026, 09:24 PM UTC
We have identified the cause of the behavior and are currently validating the path forward to address the challenge. We will continue to provide additional updates as research continues.
- monitoring Apr 04, 2026, 10:00 PM UTC
A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics.
- resolved Apr 04, 2026, 10:03 PM UTC
The challenge has been resolved and users are able to join Salesfloor rooms as expected.
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