Orum incident

Unable to dial in

Critical Resolved View vendor source →

Orum experienced a critical incident on May 9, 2026 affecting Dialer, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 10:08 PM UTC
Resolved
May 09, 2026, 11:10 PM UTC
Duration
1h 1m
Detected by Pingoru
May 09, 2026, 10:08 PM UTC

Affected components

Dialer

Update timeline

  1. investigating May 09, 2026, 10:08 PM UTC

    We are currently investigating an issue where users cannot dial in.

  2. investigating May 09, 2026, 10:36 PM UTC

    We are still in the process of investigating what the root cause of this issue is. Currently we're still seeing the same symptoms of users not being able to dial in.

  3. monitoring May 09, 2026, 10:53 PM UTC

    We have found the issue causing the problem and have implemented a fix. We're currently seeing users able to dial back in and make calls

  4. resolved May 09, 2026, 11:10 PM UTC

    Marking this incident as resolved, all metrics are stable.