Orum experienced a major incident on March 30, 2026 affecting Dialer, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer
Update timeline
- investigating Mar 30, 2026, 08:00 PM UTC
Investigating - We are currently investigating reports of a challenge affecting dialing functionality. Users may experience symptoms where calls fail to connect after a single ring. Our engineering team is currently working to identify the root cause of this behavior.
- monitoring Mar 30, 2026, 08:05 PM UTC
The issue has been identified and a fix has been implemented. We are monitoring the system to ensure the full recovery of the service
- resolved Mar 30, 2026, 08:23 PM UTC
Confirming this incident is now resolved! We apologize for the inconvenience!