Orum experienced a critical incident on July 2, 2026 affecting Dialer and Vonage Voice API and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
DialerVonage Voice APISalesfloorHubSpot APIAnalyticsCoaching suite
Update timeline
- investigating Jul 02, 2026, 02:31 AM UTC
We are experiencing an elevated rate of call failures. The engineering team is actively investigating the incident, early findings are pointing towards an issue with our telephony provider.
- monitoring Jul 02, 2026, 03:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 03:18 AM UTC
The elevated rate of call failures challenge has been resolved. Normal activity in Orum can be resumed, we apologize for the disruption.