SalesLoft Users Unable to load lists

Update timeline

1. investigating Apr 15, 2026, 02:28 PM UTC

   We are investigating reports of SalesLoft users not being able to load lists on the dialer page

2. identified Apr 15, 2026, 02:35 PM UTC

   Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token.

3. identified Apr 15, 2026, 02:53 PM UTC

   Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution.

4. identified Apr 15, 2026, 03:49 PM UTC

   Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in.

5. identified Apr 15, 2026, 04:46 PM UTC

   Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime.

6. monitoring Apr 15, 2026, 05:17 PM UTC

   We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.

7. resolved Apr 15, 2026, 07:07 PM UTC

   Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected.