Orum experienced a major incident on June 22, 2026 affecting Dialer, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2026, 02:43 PM UTC
Investigating - We are actively investigating reports of intermittent challenges with the HubSpot integration. HubSpot users may experience symptoms when logging in, loading lists, or performing other activities that utilize the HubSpot API. Our engineering team is currently researching the root cause of this behavior, and we will provide updates here as they become available.
- identified Jun 22, 2026, 02:49 PM UTC
Identified - The challenge appears to be related to upstream network behavior from CloudFlare. For users attempting to log in, load lists, or utilize HubSpot or Gong Engage integrations within Orum, you could experience symptoms while CloudFlare works to resolve.
- monitoring Jun 22, 2026, 03:07 PM UTC
Monitoring - Backend error rates impacting the HubSpot and Gong Engage integrations within Orum have gone away completely. We will continue to track performance metrics closely to ensure complete resolution.
- resolved Jun 22, 2026, 03:52 PM UTC
Resolved - The upstream network challenges via CloudFlare have been resolved, and backend error rates have gone away completely. System metrics have returned to normal.