Orum Outage History
Orum is up right nowPingoru has recorded 52 incidents for Orum: 43 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 19 of 720 (3%) |
| May 2026 | 4 | 3 of 744 (0%) |
| June 2026 | 7 | 341 of 720 (47%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 1 | 2 of 520 (0%) |
Incidents, newest first
Critical October 19, 2026 10/19 - Call Attempts Failing 2h 24m Dialer
Started Oct 19, 2026, 03:25 PM UTC· resolved Oct 19, 2026, 05:49 PM UTC
- investigating Oct 19, 2026, 03:25 PM UTC
We are investigating reports of call failures across the user base
- investigating Oct 19, 2026, 03:31 PM UTC
Investigating - We are actively investigating reports of calls disconnecting immediately upon dialing for users across Orum. Our engineering team is engaged with the highest priority to identify the underlying cause and restore standard dialing performance.
- identified Oct 19, 2026, 03:41 PM UTC
The issue stems from errors on our 3rd party telephony partner's side. The errors are subsiding and test calls are processing as per normal in Orum
- monitoring Oct 19, 2026, 03:44 PM UTC
we are monitoring system performance to ensure stability. The error stemmed from a third-party telephony provider, where symptoms have subsided. At this time, you can restart your dialing session and resume making calls in Orum. We apologize for the disruption.
- monitoring Oct 19, 2026, 03:46 PM UTC
As we continue to learn more from our 3rd party telephony provider, it seems the challenge may be transient as they continue to fully resolve from their end
- monitoring Oct 19, 2026, 04:43 PM UTC
Our third-party telephony provider is reporting continued signs of recovery across voice traffic, and are continuing to monitor their systems closely. Normal dialing activity can be resumed in Orum if you have not already done so. While this challenge continues to trend for the positive, it remains a possibility that intermittent interruptions can continue until our 3rd party telephony provider considers this issue fully resolved on their end.
- resolved Oct 19, 2026, 05:49 PM UTC
This incident has been resolved. Our third-party telephony provider has deployed a permanent fix, and all Orum service metrics have fully returned to normal levels. You may resume normal activity
Major September 14, 2026 Analytics not loading / spinning wheel / query failed 1h 31m Analytics
Started Sep 14, 2026, 08:18 PM UTC· resolved Sep 14, 2026, 09:49 PM UTC
- investigating Sep 14, 2026, 08:18 PM UTC
Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.
- identified Sep 14, 2026, 08:48 PM UTC
Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team.
- monitoring Sep 14, 2026, 09:49 PM UTC
Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability.
- monitoring Sep 14, 2026, 09:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2026, 09:49 PM UTC
This has been resolved.
Major September 11, 2026 Orum Dialer Not Working 24m Dialer
Started Sep 11, 2026, 02:24 PM UTC· resolved Sep 11, 2026, 02:49 PM UTC
- investigating Sep 11, 2026, 02:32 PM UTC
We are investigating the Orum dialer not working for users
- identified Sep 11, 2026, 02:34 PM UTC
The issue has been identified and a remediation measure is being applied
- monitoring Sep 11, 2026, 02:35 PM UTC
The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability
- resolved Sep 11, 2026, 02:49 PM UTC
This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption
Major September 10, 2026 Analytics Issue 45m Analytics
Started Sep 10, 2026, 09:12 PM UTC· resolved Sep 10, 2026, 09:57 PM UTC
- investigating Sep 10, 2026, 09:12 PM UTC
We are currently investigating an issue with Analytics. Details to follow
- identified Sep 10, 2026, 09:19 PM UTC
Identified - We have identified the cause of the behavior preventing analytics queries from loading within Orum as a third-party provider challenge. Our team is coordinating directly with the external vendor to implement a resolution. At this time, no workaround is available. Please monitor status.orum.com for real-time updates.
- monitoring Sep 10, 2026, 09:50 PM UTC
Monitoring - The third-party provider has initiated service restoration, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected.
- resolved Sep 10, 2026, 09:57 PM UTC
This incident has been resolved
Minor September 8, 2026 Analytics Not Loading for Some Orgs 1h 4m Analytics
Started Sep 08, 2026, 05:12 PM UTC· resolved Sep 08, 2026, 06:16 PM UTC
- investigating Sep 08, 2026, 05:12 PM UTC
We are investigating reports of rep performance analytics not loading for some orgs
- identified Sep 08, 2026, 05:15 PM UTC
Our team has identified the core of the challenge and is applying a mitigation measure.
- monitoring Sep 08, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring system performance to ensure stability. Rep performance stats within Orum analytics have restored and are functioning as expected across all organizations.
- resolved Sep 08, 2026, 06:16 PM UTC
This challenge has been resolved.
Critical September 1, 2026 Analytics Queries Not Loading 1h 53m Analytics
Started Sep 01, 2026, 03:10 PM UTC· resolved Sep 01, 2026, 05:03 PM UTC
- investigating Sep 01, 2026, 03:10 PM UTC
Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is currently analyzing system metrics and logs to isolate this behavior. We will provide additional updates as soon as more information is available.
- identified Sep 01, 2026, 03:38 PM UTC
Identified - We have identified the cause of the behavior resulting in analytics queries failing to load within Orum as a third-party integration challenge. We are working directly with the external vendor team to implement a fix as quickly as possible. We will provide an update within 1 hour or as soon as additional information becomes available.
- monitoring Sep 01, 2026, 04:01 PM UTC
A fix has been implemented and we're seeing connections come through successfully. We'll be monitoring further but we expect the service to be fully recovered.
- resolved Sep 01, 2026, 05:03 PM UTC
This incident has been resolved.
Minor July 15, 2026 Can't navigate in Orum after log in - intermittently affecting users 2h 3m Dialer, Salesfloor, Analytics, Coaching suite
Started Jul 15, 2026, 08:21 PM UTC· resolved Jul 15, 2026, 10:25 PM UTC
- investigating Jul 15, 2026, 08:21 PM UTC
Investigating We are actively investigating reports of intermittent navigation symptoms within Orum after successful login. Our engineering team is currently researching the cause of this behavior.
- identified Jul 15, 2026, 08:43 PM UTC
This root cause of this issue has been identified. Our team will need to take full mitigation measures after business hours and are looking to apply acute remediation for the few orgs experiencing this symptom.
- monitoring Jul 15, 2026, 08:51 PM UTC
Mitigated - Our engineering team has implemented initial mitigation steps to relieve platform pressure and will complete the remaining steps to fully resolve the challenge overnight
- resolved Jul 15, 2026, 10:25 PM UTC
Acute remediation has been effective and the engineering team will complete the remainder of the required changes overnight.
Critical July 2, 2026 Call Failures 47m Dialer, Vonage Voice API, Salesfloor, HubSpot API and 2 more
Started Jul 02, 2026, 02:31 AM UTC· resolved Jul 02, 2026, 03:18 AM UTC
- investigating Jul 02, 2026, 02:31 AM UTC
We are experiencing an elevated rate of call failures. The engineering team is actively investigating the incident, early findings are pointing towards an issue with our telephony provider.
- monitoring Jul 02, 2026, 03:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 03:18 AM UTC
The elevated rate of call failures challenge has been resolved. Normal activity in Orum can be resumed, we apologize for the disruption.
Notice June 25, 2026 Lists not loading 58m Dialer
Started Jun 25, 2026, 03:15 PM UTC· resolved Jun 25, 2026, 04:13 PM UTC
- investigating Jun 25, 2026, 03:15 PM UTC
We are currently investigating reports of an unexpected behavior where attempting to load lists results in a blank screen within the Orum user interface.
- resolved Jun 25, 2026, 04:13 PM UTC
At this time, we have concluded our investigation and found this challenge to be localized to a few individual users. Orum is otherwise functioning as expected.
Notice June 24, 2026 Intermittent Analytics Metric Reporting 5h 23m Analytics
Started Jun 24, 2026, 05:40 PM UTC· resolved Jun 24, 2026, 11:03 PM UTC
- investigating Jun 24, 2026, 05:40 PM UTC
Investigating - We are actively investigating reports of intermittent examples of inaccurate analytics metrics for connects, conversations, and meetings booked within the Orum platform. Our engineering team is currently researching the root cause of this behavior
- investigating Jun 24, 2026, 05:40 PM UTC
We are continuing to investigate this issue.
- resolved Jun 24, 2026, 11:03 PM UTC
A correction was made to the intermittently affected records and this is resolved
Major June 22, 2026 HubSpot users login and list loading challenges 1h 8m Dialer
Started Jun 22, 2026, 02:43 PM UTC· resolved Jun 22, 2026, 03:52 PM UTC
- investigating Jun 22, 2026, 02:43 PM UTC
Investigating - We are actively investigating reports of intermittent challenges with the HubSpot integration. HubSpot users may experience symptoms when logging in, loading lists, or performing other activities that utilize the HubSpot API. Our engineering team is currently researching the root cause of this behavior, and we will provide updates here as they become available.
- identified Jun 22, 2026, 02:49 PM UTC
Identified - The challenge appears to be related to upstream network behavior from CloudFlare. For users attempting to log in, load lists, or utilize HubSpot or Gong Engage integrations within Orum, you could experience symptoms while CloudFlare works to resolve.
- monitoring Jun 22, 2026, 03:07 PM UTC
Monitoring - Backend error rates impacting the HubSpot and Gong Engage integrations within Orum have gone away completely. We will continue to track performance metrics closely to ensure complete resolution.
- resolved Jun 22, 2026, 03:52 PM UTC
Resolved - The upstream network challenges via CloudFlare have been resolved, and backend error rates have gone away completely. System metrics have returned to normal.
Notice June 10, 2026 Database Performance Challenge 14d 20h Dialer
Started Jun 10, 2026, 10:04 PM UTC· resolved Jun 25, 2026, 06:23 PM UTC
- identified Jun 10, 2026, 10:04 PM UTC
We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.
- monitoring Jun 11, 2026, 09:11 PM UTC
System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes.
- monitoring Jun 11, 2026, 09:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 25, 2026, 06:23 PM UTC
This incident has been resolved.
Notice June 8, 2026 System Performance Degredation 54m
Started Jun 08, 2026, 08:16 PM UTC· resolved Jun 08, 2026, 09:11 PM UTC
- investigating Jun 08, 2026, 08:16 PM UTC
Investigating - We are actively investigating reports of intermittent lag and connectivity challenges when users attempt to dial or dial in. Engineering is engaged and exploring the root cause. We will provide updates here as soon as more information is available.
Major June 3, 2026 Dialer not placing calls (6/3) 52m Dialer
Started Jun 03, 2026, 08:00 PM UTC· resolved Jun 03, 2026, 08:52 PM UTC
- identified Jun 03, 2026, 08:00 PM UTC
Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)
- monitoring Jun 03, 2026, 08:23 PM UTC
A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity.
- resolved Jun 03, 2026, 08:52 PM UTC
System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption.
Minor June 2, 2026 Dialer not placing calls 54m Dialer
Started Jun 02, 2026, 08:29 PM UTC· resolved Jun 02, 2026, 09:24 PM UTC
- investigating Jun 02, 2026, 08:29 PM UTC
We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating
- identified Jun 02, 2026, 09:00 PM UTC
Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation
- monitoring Jun 02, 2026, 09:10 PM UTC
A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence
- resolved Jun 02, 2026, 09:24 PM UTC
The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience.
Minor May 27, 2026 Slow Loading & Lag on the Dialer Page 1h 47m Dialer
Started May 27, 2026, 05:15 PM UTC· resolved May 27, 2026, 07:03 PM UTC
- investigating May 27, 2026, 05:15 PM UTC
Investigating - We are actively investigating reports of intermittent laggy behavior within the Orum platform. Our engineering team is currently researching the root cause of this unexpected symptom to restore optimal performance.
- identified May 27, 2026, 05:21 PM UTC
Identified - We have identified the cause of the behavior and are implementing a fix. Engineering expects the mitigation measure to be live in approximately 30 minutes.
- monitoring May 27, 2026, 05:55 PM UTC
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. We are seeing modest improvements in platform responsiveness and will continue to review metrics closely as they return to normal levels.
- resolved May 27, 2026, 07:03 PM UTC
Resolved - System metrics have returned to normal. You may resume activity. We will continue to stay engaged and look for further platform optimizations.
Major May 22, 2026 Intermittent Unable To Dial In 22m Dialer
Started May 22, 2026, 02:35 PM UTC· resolved May 22, 2026, 02:58 PM UTC
- investigating May 22, 2026, 02:35 PM UTC
Our engineering team is aware of an increase in session start timeout errors and currently investigating. We've identified the root cause and are working on a fix.
- identified May 22, 2026, 02:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 22, 2026, 02:39 PM UTC
A fix has been released and engineering is monitoring for any further issues.
- monitoring May 22, 2026, 02:46 PM UTC
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Affected users may now click "start session" to resume normal dialing activity on the Orum platform.
- resolved May 22, 2026, 02:58 PM UTC
This incident has been resolved.
Critical May 9, 2026 Unable to dial in 1h 1m Dialer
Started May 09, 2026, 10:08 PM UTC· resolved May 09, 2026, 11:10 PM UTC
- investigating May 09, 2026, 10:08 PM UTC
We are currently investigating an issue where users cannot dial in.
- investigating May 09, 2026, 10:36 PM UTC
We are still in the process of investigating what the root cause of this issue is. Currently we're still seeing the same symptoms of users not being able to dial in.
- monitoring May 09, 2026, 10:53 PM UTC
We have found the issue causing the problem and have implemented a fix. We're currently seeing users able to dial back in and make calls
- resolved May 09, 2026, 11:10 PM UTC
Marking this incident as resolved, all metrics are stable.
Major May 9, 2026 Can't dial in and load lists –
Started May 09, 2026, 09:28 PM UTC· resolved May 09, 2026, 09:28 PM UTC
- resolved May 11, 2026, 01:40 PM UTC
Our system maintenance has been completed and there are 2 notable behaviors that are team is working quickly to address - inability to dial into a session & list loading challenges
Major April 22, 2026 Test incident –
Started Apr 22, 2026, 03:36 PM UTC· resolved Apr 22, 2026, 03:36 PM UTC
- resolved Apr 22, 2026, 03:36 PM UTC
Testing status page integration - nothing to see here
Critical April 15, 2026 SalesLoft Users Unable to load lists 10h 33m
Started Apr 15, 2026, 08:33 AM UTC· resolved Apr 15, 2026, 07:07 PM UTC
- investigating Apr 15, 2026, 02:28 PM UTC
We are investigating reports of SalesLoft users not being able to load lists on the dialer page
- identified Apr 15, 2026, 02:35 PM UTC
Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token.
- identified Apr 15, 2026, 02:53 PM UTC
Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution.
- identified Apr 15, 2026, 03:49 PM UTC
Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in.
- identified Apr 15, 2026, 04:46 PM UTC
Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime.
- monitoring Apr 15, 2026, 05:17 PM UTC
We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.
- resolved Apr 15, 2026, 07:07 PM UTC
Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected.
Minor April 7, 2026 Outreach API Errors 39m
Started Apr 07, 2026, 02:22 PM UTC· resolved Apr 07, 2026, 03:02 PM UTC
- identified Apr 07, 2026, 02:22 PM UTC
Investigating an issue with Outreach API errors
- identified Apr 07, 2026, 02:25 PM UTC
Identified - This appears to be related to intermittent errors returned by the Outreach API.
- monitoring Apr 07, 2026, 02:34 PM UTC
The errors seem to be coming from challenges on the Outreach side. We are closely monitoring their API's performance and have escalated this concern to the Outreach technical team.
- resolved Apr 07, 2026, 03:02 PM UTC
The errors previously identified from the Outreach API side have subsided and the integration is once again performing as expected. You may resume normal activity.
Critical April 4, 2026 Salesfloor: Cannot join rooms 1h 37m Salesfloor
Started Apr 04, 2026, 08:26 PM UTC· resolved Apr 04, 2026, 10:03 PM UTC
- investigating Apr 04, 2026, 08:26 PM UTC
Investigating - We are actively investigating reports of errors when users attempt to join Salesroom rooms within Orum. We will provide more information as soon as it becomes available.
- identified Apr 04, 2026, 08:29 PM UTC
We have identified the cause of the behavior and are implementing a fix. This is related to a 3rd party API interaction. We are working toward a resolution and will provide further updates as they become available.
- identified Apr 04, 2026, 09:24 PM UTC
We have identified the cause of the behavior and are currently validating the path forward to address the challenge. We will continue to provide additional updates as research continues.
- monitoring Apr 04, 2026, 10:00 PM UTC
A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics.
- resolved Apr 04, 2026, 10:03 PM UTC
The challenge has been resolved and users are able to join Salesfloor rooms as expected.
Critical April 2, 2026 Cannot place dials 26m Dialer
Started Apr 02, 2026, 02:26 AM UTC· resolved Apr 02, 2026, 02:52 AM UTC
- investigating Apr 02, 2026, 02:26 AM UTC
We are actively investigating reports of users being unable to place dials within the Orum platform. Our team is working to identify the cause of this behavior and we will provide an update shortly.
- identified Apr 02, 2026, 02:44 AM UTC
We have identified the cause of the behavior and are implementing a fix. We are currently deploying the solution and expect dialing services to be restored shortly.
- resolved Apr 02, 2026, 02:52 AM UTC
System metrics have returned to normal. The fix has been deployed and we have verified that dialing is functioning as expected.
Major April 1, 2026 SFDC-integrated users getting error loading lists 5h 34m
Started Apr 01, 2026, 04:03 PM UTC· resolved Apr 01, 2026, 09:38 PM UTC
- investigating Apr 01, 2026, 04:03 PM UTC
We are actively investigating reports of a challenge where users are unable to load Salesforce lists within Orum. Our engineering team is currently researching the root cause and we will provide an update shortly.
- identified Apr 01, 2026, 04:05 PM UTC
We have identified the cause of the behavior. Users experiencing challenges loading Salesforce lists should log out and log back into Orum to restore functionality.
- identified Apr 01, 2026, 04:16 PM UTC
Engineering has performed additional backend remediation. All SFDC-integrated users are required to log out and log back into Orum to ensure these changes take effect.
- monitoring Apr 01, 2026, 04:41 PM UTC
We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so.
- monitoring Apr 01, 2026, 04:54 PM UTC
We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge. As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates. To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.
- monitoring Apr 01, 2026, 05:52 PM UTC
We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects
- monitoring Apr 01, 2026, 06:24 PM UTC
As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized.
- monitoring Apr 01, 2026, 07:16 PM UTC
We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality.
- monitoring Apr 01, 2026, 08:07 PM UTC
Orum is exhibiting expected behavior once users have logged out & back in. We will continue active monitoring for another hour. If you are an SFDC-integrated user and have not logged out / back in after 930a PT, we recommend doing so. If prompted with a Salesforce security warning, please click "Allow".
- resolved Apr 01, 2026, 09:38 PM UTC
We have concluded our active monitoring and are marking this challenge as resolved. Please ensure your session is fully synchronized with our backend fix-- we strongly recommend that all users log out and log back into Orum if they have not already done so since 930a PT today (4/1). If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection is optimized.