Orum experienced a critical incident on September 1, 2026 affecting Analytics, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 03:10 PM UTC
Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is currently analyzing system metrics and logs to isolate this behavior. We will provide additional updates as soon as more information is available.
- identified Sep 01, 2026, 03:38 PM UTC
Identified - We have identified the cause of the behavior resulting in analytics queries failing to load within Orum as a third-party integration challenge. We are working directly with the external vendor team to implement a fix as quickly as possible. We will provide an update within 1 hour or as soon as additional information becomes available.
- monitoring Sep 01, 2026, 04:01 PM UTC
A fix has been implemented and we're seeing connections come through successfully. We'll be monitoring further but we expect the service to be fully recovered.
- resolved Sep 01, 2026, 05:03 PM UTC
This incident has been resolved.