Orum experienced a major incident on September 11, 2026 affecting Dialer, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer
Update timeline
- investigating Sep 11, 2026, 02:32 PM UTC
We are investigating the Orum dialer not working for users
- identified Sep 11, 2026, 02:34 PM UTC
The issue has been identified and a remediation measure is being applied
- monitoring Sep 11, 2026, 02:35 PM UTC
The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability
- resolved Sep 11, 2026, 02:49 PM UTC
This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption