Orum incident
Analytics not loading / spinning wheel / query failed
Orum experienced a major incident on September 14, 2026 affecting Analytics, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 08:18 PM UTC
Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.
- identified Sep 14, 2026, 08:48 PM UTC
Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team.
- monitoring Sep 14, 2026, 09:49 PM UTC
Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability.
- monitoring Sep 14, 2026, 09:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2026, 09:49 PM UTC
This has been resolved.