Onfido incident

Document report turnaround time degradation (EU)

Notice Resolved View vendor source →

Onfido experienced a notice incident on August 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 01:24 PM UTC
Resolved
Aug 07, 2025, 07:46 AM UTC
Duration
—
Detected by Pingoru
Aug 08, 2025, 01:24 PM UTC

Update timeline

  1. resolved Aug 08, 2025, 01:24 PM UTC

    Document reports submitted over a 20-minute period on Aug 7th from 07:46 to 08:06 UTC experienced degraded turnaround times. A preceding large and sudden spike in traffic overwhelmed the resources available to an internal service. The on-call team manually scaled the service at 08:06 UTC, after which new reports were processed as normal. Impacted reports had been queued and were subsequently cleared by 08:19 UTC. The auto-scaling configuration of the offending service is being amended to prevent reoccurrence.