Onfido experienced a major incident on February 3, 2026 affecting QES, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2026, 10:42 AM UTC
One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
- identified Feb 03, 2026, 11:13 AM UTC
The provider is working on a fix, QES is still suffering a partial outage.
- identified Feb 03, 2026, 11:44 AM UTC
The provider is still working on a fix.
- identified Feb 03, 2026, 12:16 PM UTC
The provider is still working on a fix. QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime.
- monitoring Feb 03, 2026, 12:46 PM UTC
The provider fixed the issue. We can confirm our QES tasks are now processed correctly. We'll monitor the situation to make sure the error is indeed fixed.
- resolved Feb 03, 2026, 01:16 PM UTC
We can confirm the error stopped and services are stable and operational.