Onfido incident

Degraded performance of QES and Evidence File products

Major Resolved View vendor source →

Onfido experienced a major incident on December 18, 2025 affecting QES, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 11:26 AM UTC
Resolved
Dec 18, 2025, 12:31 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 18, 2025, 11:26 AM UTC

Affected components

QES

Update timeline

  1. monitoring Dec 18, 2025, 11:26 AM UTC

    Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

  2. monitoring Dec 18, 2025, 11:49 AM UTC

    Performance of the Evidence File service has been fully restored. However, the Qualified Electronic Signature (QES) service continues to experience significant degradation due to ongoing issues on the QTSP provider’s side. We are actively monitoring the situation and will share further updates as soon as possible.

  3. resolved Dec 18, 2025, 12:31 PM UTC

    The incident was resolved