Onfido incident

Errors when processing checks in Canada region

Major Resolved View vendor source →

Onfido experienced a major incident on December 19, 2025 affecting API and Document Verification, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 10:35 AM UTC
Resolved
Dec 19, 2025, 11:00 AM UTC
Duration
25m
Detected by Pingoru
Dec 19, 2025, 10:35 AM UTC

Affected components

APIDocument Verification

Update timeline

  1. identified Dec 19, 2025, 10:35 AM UTC

    The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.

  2. identified Dec 19, 2025, 10:39 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 19, 2025, 10:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2025, 11:00 AM UTC

    This incident has been resolved.