Onfido incident

Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)

Major Resolved View vendor source →

Onfido experienced a major incident on August 28, 2025 affecting Identity Enhanced and Identity Enhanced, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 11:22 AM UTC
Resolved
Aug 28, 2025, 12:15 PM UTC
Duration
52m
Detected by Pingoru
Aug 28, 2025, 11:22 AM UTC

Affected components

Identity EnhancedIdentity Enhanced

Update timeline

  1. investigating Aug 28, 2025, 10:33 AM UTC

    We are currently investigating this issue.

  2. identified Aug 28, 2025, 11:22 AM UTC

    One of our third-party providers is experiencing technical difficulties.

  3. monitoring Aug 28, 2025, 11:31 AM UTC

    The service is beginning to stabilize. However, a portion of identity reports (for applicants from locations outside of US and UK) are still experiencing slower Turnaround times (TaT) from the technical difficulties of the provider.

  4. resolved Aug 28, 2025, 12:36 PM UTC

    This incident has been resolved. New reports are being processed as normal. Pending reports created during the incident are being retried and these are expected to complete within the next hour.