Onfido incident

Identity report is experiencing increased TaT (excluding UK, US applicants)

Minor Resolved View vendor source →

Onfido experienced a minor incident on September 1, 2025 affecting Identity Enhanced and Identity Enhanced, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 10:20 PM UTC
Resolved
Sep 02, 2025, 01:40 AM UTC
Duration
3h 20m
Detected by Pingoru
Sep 01, 2025, 10:20 PM UTC

Affected components

Identity EnhancedIdentity Enhanced

Update timeline

  1. identified Sep 01, 2025, 10:20 PM UTC

    One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of our Identity reports.

  2. identified Sep 01, 2025, 10:59 PM UTC

    One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)

  3. resolved Sep 02, 2025, 05:39 AM UTC

    This incident has been resolved