Onfido incident

Classic dashboard results latency

Minor Resolved View vendor source →

Onfido experienced a minor incident on September 13, 2025 affecting Dashboard, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 06:57 PM UTC
Resolved
Sep 13, 2025, 07:34 PM UTC
Duration
37m
Detected by Pingoru
Sep 13, 2025, 06:57 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 13, 2025, 06:57 PM UTC

    We've identified latency updating classic dashboard results around 18:00 UTC.

  2. monitoring Sep 13, 2025, 07:00 PM UTC

    A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.

  3. resolved Sep 13, 2025, 07:34 PM UTC

    This incident has been resolved.