Onfido experienced a minor incident on September 27, 2025 affecting QES, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
QES
Update timeline
- identified Sep 27, 2025, 09:50 AM UTC
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
- identified Sep 27, 2025, 10:44 AM UTC
We are still facing elevated error rates with our provider but TaT has improved and the issue continues be to monitored
- monitoring Sep 27, 2025, 11:16 AM UTC
Our provider recovered and the turnaround times are back to normal values.
- resolved Sep 27, 2025, 11:17 AM UTC
The incident has been resolved. All impacted requests during the period of instability were processed through our retry mechanism.