Olo incident

Payment Processor Issues: Heartland

Major Resolved View vendor source →

Olo experienced a major incident on November 10, 2025 affecting Payment Processing Partners, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 03:34 PM UTC
Resolved
Nov 10, 2025, 05:07 PM UTC
Duration
1h 32m
Detected by Pingoru
Nov 10, 2025, 03:34 PM UTC

Affected components

Payment Processing Partners

Update timeline

  1. investigating Nov 10, 2025, 03:34 PM UTC

    We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

  2. identified Nov 10, 2025, 03:45 PM UTC

    Heartland has identified an issue on their end.

  3. monitoring Nov 10, 2025, 04:28 PM UTC

    We are seeing Heartland transactions return to normal and continue to monitor the situation.

  4. resolved Nov 10, 2025, 05:07 PM UTC

    This incident has been resolved.