Olo experienced a minor incident on October 20, 2025 affecting Borderless, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Borderless
Update timeline
- investigating Oct 20, 2025, 05:50 PM UTC
We are observing a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
- monitoring Oct 20, 2025, 06:28 PM UTC
We have identified and are actively monitoring a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
- monitoring Oct 20, 2025, 07:33 PM UTC
We are seeing recovery and will continue to actively monitor the situation.
- resolved Oct 20, 2025, 08:17 PM UTC
This incident has been resolved.