Olo experienced a major incident on October 20, 2025 affecting Point of Sale Partners, lasting 10h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:54 PM UTC
We're detecting elevated errors processing orders through Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 03:18 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 04:22 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 05:54 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 07:17 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 07:53 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 09:45 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- monitoring Oct 20, 2025, 11:28 PM UTC
Errors are beginning to recover and we are actively monitoring at this time.
- monitoring Oct 20, 2025, 11:45 PM UTC
We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
- resolved Oct 21, 2025, 01:18 AM UTC
This incident has been resolved.