Olo incident

Reporting Delays & Issues with Catering features within Dashboard

Minor Resolved View vendor source →

Olo experienced a minor incident on October 20, 2025 affecting Dashboard and Reporting, lasting 10h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:42 PM UTC
Resolved
Oct 20, 2025, 11:52 PM UTC
Duration
10h 10m
Detected by Pingoru
Oct 20, 2025, 01:42 PM UTC

Affected components

DashboardReporting

Update timeline

  1. investigating Oct 20, 2025, 01:42 PM UTC

    We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  2. investigating Oct 20, 2025, 02:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  4. identified Oct 20, 2025, 04:16 PM UTC

    We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  5. identified Oct 20, 2025, 07:20 PM UTC

    We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

  6. monitoring Oct 20, 2025, 09:09 PM UTC

    Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.

  7. resolved Oct 20, 2025, 11:52 PM UTC

    This incident has been resolved.