Olo experienced a major incident on November 13, 2025 affecting Borderless, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Borderless
Update timeline
- investigating Nov 13, 2025, 07:16 PM UTC
We are observing a disruption in Olo Borderless account logins and/or sign-ups at this time. Users may not be able to log in to their Olo Borderless accounts, or sign-up for new accounts. We will provide updates as they become available.
- monitoring Nov 13, 2025, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 07:26 PM UTC
This incident has been resolved.