Olo experienced a major incident on November 6, 2025 affecting Payment Processing Partners, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Nov 06, 2025, 07:44 PM UTC
We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.
- monitoring Nov 06, 2025, 08:09 PM UTC
We are seeing FreedomPay transactions return to normal and continue to monitor the situation.
- resolved Nov 06, 2025, 08:22 PM UTC
This incident has been resolved.