Olo incident

Cloudflare disruption impacting multiple critical services

Critical Resolved View vendor source →

Olo experienced a critical incident on December 5, 2025 affecting Ordering API and Dispatch API and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:26 AM UTC
Duration
13m
Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC

Affected components

Ordering APIDispatch APIServeMobile App OrderingSwitchboardDashboardExpoDeveloper PortalSchedulerWebhooks

Update timeline

  1. investigating Dec 05, 2025, 09:12 AM UTC

    We're currently detecting issues with our provider Cloudflare. The result is an inability to use critical ordering and order management tools at this time. We're working to better understand and resolve the situation.

  2. monitoring Dec 05, 2025, 09:19 AM UTC

    We're no longer having problems receiving traffic through Cloudflare and will continue to monitor the situation.

  3. resolved Dec 05, 2025, 09:26 AM UTC

    This incident has been resolved.