Olo incident

House Accounts/Tax Exempt Accounts Not Loading in Switchboard

Minor Resolved View vendor source →

Olo experienced a minor incident on January 15, 2026 affecting Switchboard, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 06:42 PM UTC
Resolved
Jan 15, 2026, 08:32 PM UTC
Duration
1h 49m
Detected by Pingoru
Jan 15, 2026, 06:42 PM UTC

Affected components

Switchboard

Update timeline

  1. investigating Jan 15, 2026, 06:42 PM UTC

    We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

  2. monitoring Jan 15, 2026, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 08:32 PM UTC

    This incident has been resolved.