Olo experienced a major incident on December 11, 2025 affecting Payment Processing Partners, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Dec 11, 2025, 11:38 PM UTC
We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
- monitoring Dec 12, 2025, 12:15 AM UTC
We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation.
- resolved Dec 12, 2025, 12:30 AM UTC
This incident has been resolved.