Olo experienced a major incident on October 20, 2025 affecting Point of Sale Partners, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Point of Sale Partners
Update timeline
- investigating Oct 20, 2025, 06:16 PM UTC
We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.
- monitoring Oct 20, 2025, 07:27 PM UTC
We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
- resolved Oct 20, 2025, 07:56 PM UTC
This incident has been resolved.