NUSO Outage History

Our staff has been made aware of an outbound calling issue on the Blue platform. Our Engineering team has been engaged and is investigating.

We have had reports of intermittent call quality issue on the Blue Network. We have escalated this matter to our Engineering Department and they are actively working on it.

Our team has identified an issue within the Blue Network that is intermittently impacting the ability to place outbound calls. Our Network Operations Center (NOC) has engaged NUSO Engineering, and teams are actively investigating the issue. We are currently awaiting additional findings and will provide an update as more information becomes available. We apologize for any disruption and appreciate your patience while we work to restore normal service.

We are aware of reports of intermittent call and fax issues on the Blue platform and are actively investigating. We will provide updates as more information becomes available.

We are investigating reports of intermittent clicking sounds affecting a subset of voice calls. At this time, the issue does not appear to impact all traffic, and we have not identified a common source or pattern among the affected calls. Our Operations team is actively engaged with our upstream carrier partner, Tandem, to isolate and determine the root cause. We continue to escalate internally and are closely monitoring the situation while additional troubleshooting is performed. We will provide further updates as more information becomes available.

We are currently experiencing an intermittent issue on inbound calls where the Auto Attendant does not answer. The NUSO NOC has engaged with NUSO Engineering and are currently investigating the issue.

We are aware of intermittent calling issues affecting some users. Calls may fail or take longer than usual to connect. Our team is actively investigating, and we'll share an update as soon as we have more information.

Engineering is currently investigating the issue.

Our Engineering team is still investigating the root cause of this issue. The matter has been escalated to the switch manufacturer for further assistance.

NUSO is currently experiencing intermittent failures with inbound and outbound calls specific to the eFax service. Our Engineering team is actively investigating the issue. Traditional voice services on the Blue platform remain unaffected.

An issue has been identified affecting NUSO Green UC services. Our engineers are actively working to resolve the problem. We will provide updates as more information becomes available.

Some issues remain, including impacts to EP1 and the Phone Builder. Our engineering team continues to work toward resolution. Calls are working with no issue. Call history and Call data ingestion is delayed but progressing.

All services have been fully restored and are operating normally.

We have a upstream carrier who is experiencing issues, as a result some inbound phone calls are not reaching the NUSO network. We are working with this carrier and moving traffic where we can to mitigate this problem. At this time all NUSO services are fully functional.

We are currently experiencing an issue with the X3 instance on our Green platform and are actively working to resolve it. All other instances remain fully operational. Resellers who manage their own DNS records may need to update them to route traffic to available instances during this outage.

We have identified an issue affecting inbound call delivery on the Orange Platform. This may result in some inbound calls failing intermittently. Our engineering team is actively working to implement a resolution. We are monitoring the situation closely and will continue to provide updates as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing a partial outage with our Speech-to-Text provider on the Orange Platform. This issue may result in: --Delayed voicemail delivery via email --Missing transcriptions for affected voicemails Only users on the Orange Platform are impacted. Other platforms remain fully operational. Our team is actively working with the provider to investigate the root cause and restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

We are investigating reports of intermittent outbound call failures on the Orange platform. All other platforms and inbound calls are operational. We will provide updates as soon as more information is available.

We are currently experiencing an issue with our main website, nuso.cloud, which is temporarily unreachable. 🔔 This does not impact any services. All voice, messaging, and platform functionality remains fully operational. Our team is actively investigating the issue and working with our provider to restore access as quickly as possible.

We are currently experiencing an issue with our main website, nuso.cloud, which is temporarily unreachable due to a misconfiguration by a third-party provider. 🔔 Important: This does not impact any of our services. All voice, messaging, and platform services are operating normally and remain fully accessible. We are actively working with the provider to resolve the issue and restore access to the website as soon as possible. Thank you for your patience and understanding.

We are aware that some customers are experiencing intermittent calling issues (Inbound and Outbound). Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

We have observed improvements in call performance, and the situation is stabilizing. Our team is still actively working to ensure a full resolution. We will continue to provide updates as more information becomes available.

We are currently experiencing issues with the Simply Connect/Message View (SMS/MMS) application on both the web and mobile platforms. Users may encounter one of two scenarios when attempting to log in: 1. Login attempts are significantly delayed or slow. 2. Login attempts are unsuccessful. Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We will provide updates here as more information becomes available. Thank you for your patience.

We are aware of an issue causing intermittent outbound EFAX failures. Our Engineering team is engaged and working on a resolution. We will provide additional updates and new information becomes available.