NUSO experienced a minor incident on June 10, 2026 affecting UCaaS - Orange Platform and Inbound Voice (Origination Services), lasting 21h 53m. The incident has been resolved; the full update timeline is below.
Affected components
UCaaS - Orange PlatformInbound Voice (Origination Services)
Update timeline
- investigating Jun 10, 2026, 03:20 PM UTC
We are currently experiencing an intermittent issue on inbound calls where the Auto Attendant does not answer. The NUSO NOC has engaged with NUSO Engineering and are currently investigating the issue.
- identified Jun 10, 2026, 05:13 PM UTC
Our Engineering Team has collected the required logs and escalated this issue to the switch manufacture. More updates to follow.
- identified Jun 10, 2026, 06:38 PM UTC
A Patch for the issue will be put in place overnight tonight during a maintenance window.
- resolved Jun 11, 2026, 01:13 PM UTC
The patch has been applied and test was completed.