NUSO incident

Intermittent Call Park Issues On Orange

Minor Resolved View vendor source →

NUSO experienced a minor incident on March 19, 2026 affecting UCaaS - Orange Platform, lasting 13d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 04:57 PM UTC
Resolved
Apr 02, 2026, 02:54 PM UTC
Duration
13d 21h
Detected by Pingoru
Mar 19, 2026, 04:57 PM UTC

Affected components

UCaaS - Orange Platform

Update timeline

  1. investigating Mar 19, 2026, 04:57 PM UTC

    Engineering is currently investigating the issue.

  2. investigating Mar 19, 2026, 09:37 PM UTC

    Our Engineering team is still investigating the root cause of this issue. The matter has been escalated to the switch manufacturer for further assistance.

  3. monitoring Mar 20, 2026, 10:07 PM UTC

    a firmware bug was discovered and a work around has been put in place and tested. Our team will continue to monitor.

  4. resolved Apr 02, 2026, 02:54 PM UTC

    This incident has been resolved.