NUSO experienced a minor incident on October 20, 2025 affecting UCaaS - Orange Platform and UCaaS - Green Platform and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
UCaaS - Orange PlatformUCaaS - Green PlatformInbound Voice (Origination Services)UCaaS - Blue PlatformNUSO Connect for BusinessNUSO Bridge for TeamsNUSO Bridge for Zoom
Update timeline
- investigating Oct 20, 2025, 10:01 PM UTC
We have a upstream carrier who is experiencing issues, as a result some inbound phone calls are not reaching the NUSO network. We are working with this carrier and moving traffic where we can to mitigate this problem. At this time all NUSO services are fully functional.
- resolved Oct 21, 2025, 01:21 AM UTC
This incident has been resolved.