NUSO experienced a notice incident on September 21, 2026 affecting Outbound Voice (Termination Services) and Inbound Voice (Origination Services) and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Voice (Termination Services)Inbound Voice (Origination Services)UCaaS - Blue Platform
Update timeline
- investigating Sep 21, 2026, 04:11 PM UTC
We have had reports of intermittent call quality issue on the Blue Network. We have escalated this matter to our Engineering Department and they are actively working on it.
- monitoring Sep 21, 2026, 05:59 PM UTC
Some adjustments were made and we are monitoring at this time
- monitoring Sep 21, 2026, 08:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 08:09 PM UTC
All calls are completing normally at this time.