NUSO experienced a minor incident on September 17, 2026 affecting UCaaS - Blue Platform, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
UCaaS - Blue Platform
Update timeline
- investigating Sep 17, 2026, 05:10 PM UTC
We are aware of reports of intermittent call and fax issues on the Blue platform and are actively investigating. We will provide updates as more information becomes available.
- monitoring Sep 17, 2026, 06:37 PM UTC
We have identified the underlying issue affecting the Blue platform and applied a fix at 1:13 PM Central Time. We will continue to monitor performance to ensure service remains stable.
- monitoring Sep 17, 2026, 09:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2026, 09:05 PM UTC
This incident has been resolved.