Inbound Call Service Interruption on Orange Platform

Update timeline

1. investigating Jun 12, 2025, 04:26 PM UTC

   We have identified an issue affecting inbound call delivery on the Orange Platform. This may result in some inbound calls failing intermittently. Our engineering team is actively working to implement a resolution. We are monitoring the situation closely and will continue to provide updates as more information becomes available.

2. investigating Jun 12, 2025, 07:19 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 12, 2025, 07:39 PM UTC

   We’ve implemented adjustments to improve inbound call handling on the Orange Platform. Since these changes, we’ve observed a significant reduction in call failures, and service is currently performing near expected levels. Our investigation identified a hardware issue on one of the servers involved in certain call handling scenarios. Traffic has been redirected to redundant systems, which are currently managing call volumes effectively. While we do not expect widespread impact, intermittent call issues may still occur in rare cases until repairs are completed. Our team is actively working on restoring full system redundancy and will continue to monitor the platform closely.

4. monitoring Jun 12, 2025, 09:54 PM UTC

   Following our earlier adjustments and traffic redirection to redundant systems, we’ve continued to monitor inbound call handling on the Orange Platform. While the situation has improved, we are still observing some intermittent instability in certain scenarios. We’ve identified a specific hardware component contributing to the issue. Replacement hardware is scheduled to arrive overnight, and our team will move forward with installation as soon as it becomes available. This replacement is expected to restore full capacity and stability. We will provide a final update once the new hardware is in place and service levels have been fully validated.

5. monitoring Jun 13, 2025, 05:11 PM UTC

   The replacement hardware has been successfully installed and is now back in production. Inbound call handling on the Orange Platform has returned to normal, and system performance has been fully restored. We will continue to monitor the platform to ensure continued stability, but no further impact is expected at this time.

6. resolved Jun 13, 2025, 05:14 PM UTC

   This incident has been resolved.