NUSO incident

Simply Connect/Message View (SMS/MMS) Login Issues

Minor Resolved View vendor source →

NUSO experienced a minor incident on December 4, 2024 affecting SimplyConnect/MessageView, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 06:53 PM UTC
Resolved
Dec 04, 2024, 08:10 PM UTC
Duration
1h 16m
Detected by Pingoru
Dec 04, 2024, 06:53 PM UTC

Affected components

SimplyConnect/MessageView

Update timeline

  1. investigating Dec 04, 2024, 06:53 PM UTC

    We are currently experiencing issues with the Simply Connect/Message View (SMS/MMS) application on both the web and mobile platforms. Users may encounter one of two scenarios when attempting to log in: 1. Login attempts are significantly delayed or slow. 2. Login attempts are unsuccessful. Our team is actively investigating the cause and working to resolve the issue as quickly as possible. We will provide updates here as more information becomes available. Thank you for your patience.

  2. monitoring Dec 04, 2024, 07:17 PM UTC

    One of the underlying services supporting the Simply Connect/Message View application experienced issues, causing delays or unsuccessful logins on both web and mobile platforms. This issue has been identified and resolved, and logins now appear to be working as expected. We will continue to monitor the affected service closely to ensure stability. Thank you for your patience during this time.

  3. resolved Dec 04, 2024, 08:10 PM UTC

    Since the correction of the underlying service, we have not received any further reports of login issues with the Simply Connect/Message View application. We will continue to monitor the situation to ensure stability, but we are now closing this incident.