NUSO incident

Investigating Intermittent Calling Issues

Minor Resolved View vendor source →

NUSO experienced a minor incident on April 20, 2026 affecting UCaaS - Orange Platform and Outbound Voice (Termination Services) and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:56 PM UTC
Resolved
Apr 20, 2026, 11:06 PM UTC
Duration
6h 9m
Detected by Pingoru
Apr 20, 2026, 04:56 PM UTC

Affected components

UCaaS - Orange PlatformOutbound Voice (Termination Services)UCaaS - Green PlatformInbound Voice (Origination Services)UCaaS - Blue PlatformNUSO Connect for BusinessNUSO Bridge for TeamsNUSO Bridge for ZoomSimplyConnect/MessageViewMicrosoft Operator Connect

Update timeline

  1. investigating Apr 20, 2026, 04:56 PM UTC

    We are aware of intermittent calling issues affecting some users. Calls may fail or take longer than usual to connect. Our team is actively investigating, and we'll share an update as soon as we have more information.

  2. identified Apr 20, 2026, 08:11 PM UTC

    We're seeing significant improvement in the intermittent call connectivity, and service is progressively being restored. Fewer than 1% of customers are still encountering intermittent issues as we work through the remaining impact.

  3. resolved Apr 20, 2026, 11:06 PM UTC

    Calling service is fully restored and operating normally. We appreciate your patience and understanding while our team worked to resolve the issue. A post-incident review is underway to help prevent a recurrence.