NUSO incident

Speech-to-Text Service Disruption on Orange Platform

Minor Resolved View vendor source →

NUSO experienced a minor incident on June 12, 2025 affecting UCaaS - Orange Platform, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 04:24 PM UTC
Resolved
Jun 12, 2025, 05:00 PM UTC
Duration
36m
Detected by Pingoru
Jun 12, 2025, 04:24 PM UTC

Affected components

UCaaS - Orange Platform

Update timeline

  1. investigating Jun 12, 2025, 04:24 PM UTC

    We are currently experiencing a partial outage with our Speech-to-Text provider on the Orange Platform. This issue may result in: --Delayed voicemail delivery via email --Missing transcriptions for affected voicemails Only users on the Orange Platform are impacted. Other platforms remain fully operational. Our team is actively working with the provider to investigate the root cause and restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

  2. resolved Jun 12, 2025, 05:00 PM UTC

    Our Speech-to-Text provider has corrected the issue that was impacting voicemail transcriptions and email delivery on the Orange Platform. We have confirmed that the service is now functioning as expected. This incident is now closed. Thank you for your patience.