NUSO experienced a major incident on May 1, 2025 affecting NUSO.cloud - Marketing Website, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 08:16 AM UTC
We are currently experiencing an issue with our main website, nuso.cloud, which is temporarily unreachable due to a misconfiguration by a third-party provider. 🔔 Important: This does not impact any of our services. All voice, messaging, and platform services are operating normally and remain fully accessible. We are actively working with the provider to resolve the issue and restore access to the website as soon as possible. Thank you for your patience and understanding.
- monitoring May 01, 2025, 01:06 PM UTC
Update: The third-party vendor has corrected the issue, and the nuso.cloud website is now reachable. We’re continuing to monitor to ensure stability. All services remain fully operational.
- resolved May 01, 2025, 02:04 PM UTC
The issue affecting the nuso.cloud website has been fully resolved. The site is stable and functioning as expected. No impact to any services occurred during this time. Thank you for your patience!